Wellbeing on Call

Creating Thriving Contact Centres

The Program

Wellbeing on Call is an innovative collaboration between SuperFriend and five organisations in the superannuation and insurance industry. It was a pilot program aimed to protect and promote the mental health and wellbeing of Victorian contact centre workers.

Wellbeing on Call was funded through WorkSafe’s WorkWell Mental Health Improvement Fund.

READ MORE: Aims, Timeline, Interventions, Evaluation, Key insights, Other positive outcomes >

Program in detail: Strategies to transform contact centres

Life in a contact centre: Meet the participants

Rocky

Rocky is a Member Consultant at UniSuper. See how his experiences enhanced his work engagement with UniSuper and his journey to becoming a Psychological First Aider.

Nathan

Nathan is a Team Leader at Link Group. See how his experiences helped him grow as a leader and the positive impact the program had on his team.

Life in a contact centre: Meet the participants

Rocky

Rocky is a Member Consultant at UniSuper. See how his experiences enhanced his work engagement with UniSuper and his journey to becoming a Psychological First Aider.

Nathan

Nathan is a Team Leader at Link Group. See how his experiences helped him grow as a leader and the positive impact the program had on his team.

Resources for contact centre wellbeing

Program reports

Additional resources

Video resources

Contact

To build the mental health and wellbeing of your Contact Centre, contact SuperFriend for information, programs and support.

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Email: info@superfriend.com.au
Phone: (03) 9615 8600
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